Privacy Policy

In order to shop at asp-holmblad.dk, you must provide at least:

Name

Address

Email address

Telephone/mobile number

The above data will be stored with information about which items you have purchased for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Danish Accounting Act, after which the information will be deleted.

The collection of personal customer information on asp-holmblad.dk takes place within the framework of existing legislation and the EU's General Data Protection Regulation (GDPR).

Asp-holmblad.dk collects information from users from four sources:

From cookies when you visit our websites, e.g. IP address, country, pages viewed, categories viewed, brands viewed, interaction/clicks and searches.

From purchases, e.g. demographic data, email address, payment information, items, order amount, discount level and frequency.

Including transaction emails, e.g. order confirmation, shipping confirmation and refund confirmation.

From user behavior and engagement in the sent communication (email, SMS, direct mail or phone).

From users who provide information about themselves (e.g. by adding a favorite brand or information to the customer profile).

The purpose of collecting the information serves various areas:

Obligations: To fulfill our obligation to you as a customer or user of our service - such as purchases, billing, customer service.

Customer service: To be able to perform customer service via email, chat or phone. Answer questions in relation to your order or previous orders, correct errors and guide the customer.

Marketing: To show inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via third-party marketing.

Further information about data policies, including fraud and risk assessment, regulatory requirements, and the duration of data storage can be found in our full privacy policy.

By using asp-holmblad.dk you agree that we use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to be able to recognize the computer.

A cookie is not a program and does not contain a virus.

You can read about which cookies are used on asp-holmblad.dk and how to delete cookies, click here.

In the event that the customer breaches obligations under these terms of sale and delivery, asp-holmblad.dk may interrupt or limit your use of the asp-holmblad.dk website, and orders will not be able to be placed.

The following circumstances are considered, among others, to be a material breach:

The customer provides incorrect information about name, address, email address, telephone number.

The customer harasses asp-holmblad.dk, our employees or our customers.

If you wish to complain about your purchase, please contact info@asp-holmblad.dk or call +45 43 22 96 96. If we are unable to find a satisfactory solution, you can, if the conditions for this are met, file a complaint with the Danish Consumer Complaints Board.

The EU Commission's online complaint portal can also be used to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaint is filed here.

When filing a complaint, please provide our email address info@asp-holmblad.dk.