FAQ

When your package has been shipped from here, you will automatically receive an email at the email address you provided when ordering. The email contains, among other things, a Track & Trace number at the top of the order confirmation. If you go to www.gls.dk, you can see how far your package is.

If the money has been deducted, it means that your package has been shipped: At the same time, you should also have received a confirmation email with a Track & Trace number. The money will not be deducted from your card until the package has been shipped. If you go to www.gls.dk, you can see how far your package is.

If we have not shipped your package yet, we will see that you have made 2 orders and ensure that they are sent in one package.

If upon receiving your package you discover that you have received the wrong item or the wrong quantity, please contact us by phone at +45 43 22 96 96 or webshop@asp-holmblad.dk., so that we can correct the error.

You can easily return one, more or all items from your order as you have a 14-day right of return on your purchase, from receipt. You just have to make sure to do it within this 14-day period. Please enclose a cover letter with your name, email and telephone number so that we can contact you and ensure that we have understood what you want. If the returned item is received unused and undamaged, you will receive your money back within 1-3 banking days on the card you originally paid with. Please read the section on Right of return/right of withdrawal in the Terms and Conditions here.

You return the package (at your own expense) to:

ASP-HOLMBLAD A/S

EUROPAVEJ 8

DK-6330 PADBORG

*Please note that you will not receive a refund of the shipping costs if you regret your purchase or parts of your purchase. We recommend that you send the package with a Track & Trace number. This way, it is insured by GLS or Postnord.

Yes, you will receive your money back within 1-3 banking days on the card you originally paid with. Please note that we do not refund money for shipping (neither from ASP-Holmblad to you nor from you to ASP-Holmblad.

We will process your case as soon as possible after your inquiry, and you will receive your money back after 1-3 banking days.

If the item is in stock, we will send the package to you within 1-4 business days. If the item is a made-to-order item, the delivery time can be up to 14 days. If so, we will call you so that you know what to expect.

All VISA-Dankort information and personal information such as name and address are sent encrypted over the Internet via SSL. The only information we have access to is your name, address, phone number and email, so that we can send your package and contact you if necessary.

Contact us by phone +45 43 22 96 96 or info@asp-holmblad.dk., and we will discuss the possibilities.

No, we never pass on or sell our customers' information. GLS is only aware of the information that is necessary to get your shipment to you correctly.